Frequently Asked Questions

We serve any Calgarian that needs our help - just give us a call at 403-243-2834. We have no wait list.

If you’re looking to have chilled meals delivered daily, or on a regular basis, and are excited to try our chef’s selections, then Our Chef’s Daily Special is for you! If you prefer to have more choice, are feeding a family, or do not require meals on a regular basis, our My Choice Menu is a great option!

Yes! You can be on both delivery programs at the same time. Please note that meals from both programs will be delivered together at the same time.

For Our Chef’s Daily Special, the cost is based on your income. As a client, you can submit your income tax Notice of Assessment from Canada Revenue Agency to be eligible for a reduction in cost. For the My Choice Menu, entrees start at just $6.50!

Yes! If you are ordering on behalf of someone else, then please indicate that on the enrollment form. If you would like to order frozen meals online for them, then please indicate their name in the “Shipping Address” field when checking out.

Our Chef’s Daily Special is a prepaid service so we will need a Visa, MasterCard, or bank account on file to prepay for the entire month ahead. Billing will occur on the first few business days of the month. If you need to pause your meal delivery service for a short period, then you will receive credit on your next invoice. If you need to cancel service prior to the end of the month, then you will receive a refund for your remaining balance.

If you have been set up to order from My Choice Menu either over the phone or through email, then we will need a Visa, MasterCard or bank account on file and your service will be postpaid. You will be charged for any orders you place the following month on the first few business days of the month.

If you order from My Choice Menu online, then you will be prompted to enter in your credit card information during the checkout process for each order you make.

The number of meals is up to you, from a minimum of three meals a week to seven days a week!

Our volunteers deliver meals to your door between 10:30am - 1:00pm Monday through Friday. Our Chef’s Daily Special clients will receive weekend meals on Fridays. For our My Choice Menu, you can choose whether you would like your order delivered or held available for pick-up; this choice is made upon checkout. Our free delivery occurs between 10:30am - 1pm, Monday - Friday. Pick-ups are from the Calgary Meals on Wheels main office (5759 80 Ave SE) between the hours of 7:30am to 3pm, Monday - Friday.  Orders placed before 12 pm will be delivered, or ready for pick-up, within two (2) business days. Deliveries are only made within the Calgary City Limits.

For Our Chef’s Daily Special, we can accommodate restricted diets including gluten-free, lactose restricted, low sodium, renal, and vegetarian.

We can also accommodate some food allergies and intolerances, some food preferences for personal, lifestyle and cultural reasons, as well as texture modifications.  

The My Choice Menu options can accommodate restricted diets such as gluten-free, lactose restricted, low sodium, renal, and vegetarian. Puree texture meals are available.

Our Meals are produced in a non-nut free and non-gluten free facility with best practices in place to help avoid cross contamination.

Do you require a restricted diet not listed? Contact us!

Nutritional information for individual items are listed as a photo under My Choice Menu items. For further information regarding nutrition and special diets, please contact us at info@mealsonwheels.com!

You will need a microwave or oven to re-heat the meals, as well as a refrigerator/freezer. Please note, our My Choice Menu family-sized meals require an oven.  For re-heating & safe food handling instructions, click here.

There is a minimum spend of $25.00 and a maximum of $105.00 for delivery on a single date. If your order is above $105.00, then your order will be split up and delivered across multiple dates. There is no minimum or maximum for pick-up orders.

Orders placed before 12:00 pm are delivered or will be ready for pick-up in 2 business days at the earliest, and orders placed after 12:00 pm are delivered or will be ready for pick-up in 3 business days at the earliest. Orders placed over the weekend will be processed the following Monday and will not be delivered until Wednesday at the earliest.

Please refer to our online ordering guide. If you are still experiencing any difficulties then please call (403) 243-2834 ext. 1011 or email clientservices@mealsonwheels.com.

If you have not received your meals by 12:30 pm on your expected delivery date then please call our Meal Delivery Hotline at (403) 243-2834 ext. 1009. If it is after 1:00 pm, then please call (403) 243-2834 ext. 1011.

If you live in a house, townhome, or mobile home park, then your meals will be left at your door. If you leave out a bag or cooler, then the meals can be left in there instead.

If you live in an apartment or condo, our volunteers and drivers will need to gain access to your building to deliver your meals. If you can answer your buzzer remotely then your meals will be left outside your door. If you leave out a bag or cooler, then the meals can be left in there. If you cannot buzz them in and you have not provided an alternate person to buzz or call, your meals may be returned to the depot. We will try to reach out to you before doing so.

If you know you will not be home, you can also call (403) 243-2834 ext. 1011 or email clientservices@mealsonwheels.com to cancel your delivery if you do not need the meals that day. If you are expecting a My Choice Menu delivery, then this can be rescheduled. Please note that we require 2 business days’ notice for any cancellations and changes. Exceptions may be made for extenuating circumstances.

Calgary Meals on Wheels is closed on all statutory holidays. If you typically get a delivery on the day the holiday falls on, your holiday meals will be delivered on the previous business day. Delivery of meals around Christmas may vary. For more details on holiday delivery please reach to Client Services at (403) 243-2834 ext. 1011 or clientservices@mealsonwheels.com.

If you would like to make any changes to your account, including pausing or cancelling service, then please reach out to Client Services at (403) 243-2834 ext. 1011 or clientservices@mealsonwheels.com. Please note that we require 2 business days for all service changes. Exceptions may be made for extenuating circumstances.

Please reach out to our Finance department for any billing questions/concerns at (403) 243-2834 ext. 1003 or accountsreceivable@mealsonwheels.com.

Meal Delivery: Deliver meals using your own vehicle as a Meal Delivery Driver, or accompany one of our staff drivers on a downtown delivery route as a Meal Delivery Courier.

Special Event Support: Help raise awareness by supporting our special events throughout the year. Assist with setup and takedown, and act as a representative of Calgary Meals on Wheels as you talk to visitors.

Production Support: Each summer, we welcome volunteers into our kitchen to help prepare sandwiches for Stampede and GlobalFest volunteers.

Day of Caring (for groups): Gather your corporate group, service group, or church group and take over a delivery route for a meaningful day of delivering meals in the community.

Adopt-A-Route (for groups): Adopt a delivery route with your group and deliver meals on a regular basis.

Meal Delivery: Choose a consistent day that works for you or pick up spare routes as your schedule allows. The time commitment is 10:30am-1:00pm on your delivery day.

Special Event Support: Occasional opportunities throughout the year. May require daytime or evening availability, typically in shifts of 3-4 hours.

Production Support: A one-time volunteer opportunity available in July and August. Shifts are 3 hours.

Day of Caring (for groups): A one-time volunteer opportunity on a day that works for your group. The time commitment is 9:30am-1:00pm on your scheduled day.

Adopt-A-Route (for groups): Choose a day and frequency (eg once per week, once per month) that works for your group. The time commitment is 10:30am-1:00pm on your delivery day.

All volunteers must complete our application process, which includes an interview, reference checks, orientation, and training. Meal Delivery roles also require the submission of a Vulnerable Sector Check. To get the application process started, complete the volunteer application form. After reviewing your application, our Volunteer Recruitment & Engagement Coordinator will reach out to you.

Yes! Our Day of Caring program is your chance to get out in the community and deliver healthy, nutritious meals. This is a great way to contribute to the food security and well-being of fellow Calgarians. A fun teambuilding opportunity, a Day of Caring is great for church groups, corporate groups, or service groups.

Do you have a larger group interested in delivering meals on a regular basis? Ask us about our Adopt-A-Route opportunity!